Refund policy

Terms of Service

Last updated: August 15, 2026

These Terms of Service apply when you visit Soulmate Necklace, use our website, or purchase products from our store. By using the store, you agree to these terms. If you do not agree, please do not use the store.

Using our store

You may use our store only for lawful purposes. You must not misuse the website, interfere with its operation or security, attempt unauthorized access, transmit harmful code, collect information about others without permission, or use our content or services in a way that violates applicable law or the rights of another person.

Products and availability

We make reasonable efforts to present product descriptions, images, colors, prices, and availability accurately. Screen settings and handcrafted variations may cause minor differences. Products and offers may be changed, limited, or discontinued without notice.

Orders

Submitting an order is an offer to purchase. We may accept, decline, limit, or cancel an order when necessary, including for suspected fraud, pricing or inventory errors, payment issues, shipping restrictions, or misuse of an offer. If payment has already been collected for a cancelled order, the applicable amount will be refunded.

Prices and payment

Prices, discounts, taxes, duties, and shipping charges shown at checkout apply to the order. You agree to provide current and accurate billing and purchase information and to use a payment method that you are authorized to use.

Shipping and delivery

Processing and delivery estimates are provided as guidance and are not guaranteed. Delivery may be affected by carriers, customs, weather, destination restrictions, or other circumstances outside our reasonable control. You are responsible for providing complete and accurate delivery information.

Returns and refunds

Returns, exchanges, cancellations, and refunds are governed by the Return and Refund Policy displayed on our store. Where these terms conflict with rights provided by applicable consumer law, the applicable law controls.

Intellectual property

The website and its original text, graphics, branding, design, photographs, and other content are owned by or licensed to Soulmate Necklace and are protected by applicable intellectual property laws. You may use the store for personal shopping purposes but may not copy, reproduce, distribute, sell, or exploit its content without permission.

Third-party services and links

Our store may use or link to services provided by Shopify, payment providers, delivery providers, social platforms, or other third parties. Their services are governed by their own terms and policies. We are not responsible for third-party websites or services that we do not control.

Disclaimer

To the fullest extent permitted by law, the website and its content are provided on an “as available” basis. We do not guarantee that access will always be uninterrupted, secure, or error-free. Nothing in these terms excludes warranties or consumer rights that cannot legally be excluded.

Limitation of liability

To the fullest extent permitted by law, Soulmate Necklace will not be liable for indirect, incidental, special, or consequential loss arising from use of the store. Any liability that cannot legally be excluded remains subject to applicable law.

Severability

If any part of these terms is found to be unlawful or unenforceable, that part will be limited or removed to the minimum extent necessary, and the remaining terms will continue to apply.

Changes to these terms

We may update these Terms of Service when our services, practices, or legal obligations change. The updated terms apply from the date published on this page. Continued use of the store after an update means you accept the revised terms to the extent permitted by law.