Privacy Policy
Last updated: August 15, 2026
This Privacy Policy explains how Soulmate Necklace collects, uses, and shares personal information when you visit our store, place an order, or otherwise use our services.
Information we collect
Depending on how you use our store, we may collect:
- Order information, such as your name, billing and shipping details, purchased items, and transaction information.
- Account information, when you create or use a customer account.
- Device and usage information, such as your browser, IP address, pages viewed, and interactions with our store.
- Information you choose to provide through forms, reviews, surveys, or other store features.
How we use personal information
We use personal information to:
- Process payments, fulfill orders, arrange delivery, and provide order updates.
- Operate, maintain, secure, and improve our store and services.
- Prevent fraud, misuse, and other harmful activity.
- Provide customer support and respond to requests.
- Send marketing communications when permitted and according to your preferences.
- Meet legal, tax, accounting, and regulatory obligations.
How information is shared
We may share personal information with service providers that help us operate the store, including Shopify, payment processors, fulfillment and delivery providers, analytics services, and marketing providers. We may also disclose information when required by law, to protect our rights, or as part of a business transaction.
Shopify
Our store is hosted by Shopify. Shopify processes personal information to provide its commerce platform and related services. Shopify may process information in countries other than the country where you live, subject to its own privacy practices and applicable safeguards.
Cookies and similar technologies
Our store and its service providers may use cookies and similar technologies to remember preferences, keep the store functioning, understand site usage, measure performance, prevent fraud, and support advertising where permitted. Available privacy choices may vary depending on your location and browser settings.
Marketing choices
You may unsubscribe from promotional messages by using the unsubscribe option included in those messages. You may also manage cookies and other available privacy choices through the controls provided on our website or in your browser.
Data retention
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfillment, recordkeeping, dispute resolution, security, and legal compliance. Retention periods vary according to the type of information and applicable requirements.
Your privacy rights
Depending on where you live, you may have rights to request access to, correction of, or deletion of personal information, or to limit or object to certain uses. You may also have the right to withdraw consent or appeal a decision. Available requests and privacy controls are provided through our website and Shopify-supported privacy features. We may need to verify a request before completing it.
Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. However, no method of transmission or storage is completely secure.
Children’s privacy
Our services are not directed to children, and we do not knowingly collect personal information from children in violation of applicable law.
Changes to this policy
We may update this Privacy Policy to reflect changes to our services, practices, or legal obligations. The date at the top of this page indicates when the policy was last updated.
Terms of Service
Last updated: August 15, 2026
These Terms of Service apply when you visit Soulmate Necklace, use our website, or purchase products from our store. By using the store, you agree to these terms. If you do not agree, please do not use the store.
Using our store
You may use our store only for lawful purposes. You must not misuse the website, interfere with its operation or security, attempt unauthorized access, transmit harmful code, collect information about others without permission, or use our content or services in a way that violates applicable law or the rights of another person.
Products and availability
We make reasonable efforts to present product descriptions, images, colors, prices, and availability accurately. Screen settings and handcrafted variations may cause minor differences. Products and offers may be changed, limited, or discontinued without notice.
Orders
Submitting an order is an offer to purchase. We may accept, decline, limit, or cancel an order when necessary, including for suspected fraud, pricing or inventory errors, payment issues, shipping restrictions, or misuse of an offer. If payment has already been collected for a cancelled order, the applicable amount will be refunded.
Prices and payment
Prices, discounts, taxes, duties, and shipping charges shown at checkout apply to the order. You agree to provide current and accurate billing and purchase information and to use a payment method that you are authorized to use.
Shipping and delivery
Processing and delivery estimates are provided as guidance and are not guaranteed. Delivery may be affected by carriers, customs, weather, destination restrictions, or other circumstances outside our reasonable control. You are responsible for providing complete and accurate delivery information.
Returns and refunds
Returns, exchanges, cancellations, and refunds are governed by the Return and Refund Policy displayed on our store. Where these terms conflict with rights provided by applicable consumer law, the applicable law controls.
Intellectual property
The website and its original text, graphics, branding, design, photographs, and other content are owned by or licensed to Soulmate Necklace and are protected by applicable intellectual property laws. You may use the store for personal shopping purposes but may not copy, reproduce, distribute, sell, or exploit its content without permission.
Third-party services and links
Our store may use or link to services provided by Shopify, payment providers, delivery providers, social platforms, or other third parties. Their services are governed by their own terms and policies. We are not responsible for third-party websites or services that we do not control.
Disclaimer
To the fullest extent permitted by law, the website and its content are provided on an “as available” basis. We do not guarantee that access will always be uninterrupted, secure, or error-free. Nothing in these terms excludes warranties or consumer rights that cannot legally be excluded.
Limitation of liability
To the fullest extent permitted by law, Soulmate Necklace will not be liable for indirect, incidental, special, or consequential loss arising from use of the store. Any liability that cannot legally be excluded remains subject to applicable law.
Severability
If any part of these terms is found to be unlawful or unenforceable, that part will be limited or removed to the minimum extent necessary, and the remaining terms will continue to apply.
Changes to these terms
We may update these Terms of Service when our services, practices, or legal obligations change. The updated terms apply from the date published on this page. Continued use of the store after an update means you accept the revised terms to the extent permitted by law.